1. Return Process
Return is the procedure by which the customer returns a purchased product to the store, either because it does not meet expectations or because it is defective. This applies in cases of Purchase Regret or Product Damage. In both scenarios, the refund or reimbursement is made according to the original payment method.
2. Return Request
For products sold and delivered by Central da Belleza, return requests can be made directly via our email support@centraldabelleza.com.
3. Right of Withdrawal
a) The customer may request a return within 7 (seven) days after receipt, in accordance with the Consumer Protection Code. b) The item may be mailed at the Post Office or collected at home, at the customer's discretion, within 7 (seven) days after receipt. c) All products and gifts must be returned. d) After 7 (seven) days of receipt, the right to cancel is not applicable.
4. Defective/Damaged Products
a) For defective products, the period varies: up to 30 (thirty) days for non-durable products and 90 (ninety) days for durable products. b) The return must contain all products and gifts. c) Technical analysis will confirm the indicated damages. d) Technical analysis may take up to 3 weeks after the package arrives at the Distribution Center.
5. Chargebacks and Refunds
a) The refund is made in the original form of payment.
b) For payment by bank slip and PIX, it is necessary to provide bank details.
c) Deadlines for receipt after technical analysis:
Payment method: Card Refund: Card Deadline: Up to 2 invoices
Payment method: Bank slip Refund: Current account provided Deadline: 10 business days
Payment method: PIX Refund: Current account - PIX Deadline: 2 business days
6. General Provisions
Refunds are not approved in the following situations:
- When the customer has not received the product after 3 delivery attempts by the Post Office.
- If the customer provided an incorrect address.
- When the product is not returned in the same shipping conditions, properly sealed and without signs of use.
- If the customer refuses to return the product to the designated Distribution Center.
- When the customer requests a refund due to the fee.
- If the customer requests a refund before receiving the product.
Refund Approved:
Refunds are approved in the following situations:
- When a logistical error occurs, goods are lost or stolen during delivery.
- If the customer returns the product in perfect condition, keeping it sealed, within 7 days of receipt.
Our refund policy aims to ensure transparency and fairness in all transactions. Please contact us if you have any questions about the refund process or other related matters. We are committed to providing the best experience to our customers at Central da Belleza.
This Return Policy may be updated to reflect our current processes. If you have any questions, please contact us through our customer service channels. This policy is effective as of 02/02/2023 and applies to all transactions carried out at Central da Belleza.